Dedicated Support for Retailers & Dealers

Trade returns must be authorised in advance by our Customer Service team. Stock should be unused, in original condition, and within the agreed return window. Please refer to our Warranty, Refund & Returns Policy for full details.

Need Support?
Customer Service (Trade):
Email: cs@handys.co.uk
Phone: 01793 333212 – Option 2

Once an authorised return has been received and inspected, a refund will be issued. Please allow time for processing. Any unauthorised or non-compliant returns may be refused or subject to handling charges.

Need Support?
Customer Service (Trade):
Email: cs@handys.co.uk
Phone: 01793 333212 – Option 2

Our warranty programme covers all Handy-distributed brands sold to end-users, provided claims are supported by valid proof of purchase and repairs are carried out by authorised service dealers using genuine parts. See our Warranty, Refund & Returns Policy for warranty periods and exclusions.

Need Support?
Customer Service (Trade):
Email: cs@handys.co.uk
Phone: 01793 333212 – Option 2

Approved trade partners can place orders directly through our Trade website once logged in. You can also order via your dedicated sales advisor if preferred.

Yes. Order confirmations are sent by email, and you can view live order status in your Trade account. For updates on dispatch and delivery, please refer to your order history or contact our Customer Service team.

Need Support?
Customer Service (Trade):
Email: cs@handys.co.uk
Phone: 01793 333212 – Option 2

If you need to make a change, please contact Customer Service as soon as possible. Amendments and cancellations can only be made before goods are dispatched.

Need Support?
Customer Service (Trade):
Email: cs@handys.co.uk
Phone: 01793 333212 – Option 2

Orders received before 4 pm qualify for next-day delivery (excluding certain postcodes). Orders placed after 4 pm will be processed the following working day.

• Machines: Minimum order value £200 nett. Orders under this value carry an £8.95 delivery charge. Up to three carriage-free orders per day apply. Lithium-Ion batteries over 100 watts incur a £19.99 delivery charge.

• Spare Parts & Pre-pack Parts: Minimum order value £75 + VAT, otherwise a £5.95 + VAT delivery charge applies.

• Spare Parts & Pre-pack Parts via the co.uk portal: Minimum order value £50 + VAT, otherwise a £5.95 + VAT delivery charge applies.

Any shortages, damages, or mis-delivery must be reported in writing within 48 hours of receipt. This ensures claims can be processed quickly and efficiently.

Need Support?
Customer Service (Trade):

Email: cs@handys.co.uk
Phone: 01793 333212 – Option 2

You can apply online through our Trade website by completing the registration form. All applications are reviewed by our team, and you’ll be contacted by a sales advisor once your account has been approved.

Most applications are processed within a few working days. During this time, our team may be in touch to confirm your business details. You’ll receive a welcome email once your account is live.

Approved trade partners gain access to our full product range, exclusive trade pricing, promotions, extended payment options, and dedicated sales support.

Need Support?
Customer Service (Trade):

Email: cs@handys.co.uk

Phone: 01793 333212 – Option 2

All Handy brands are covered by our full warranty programme, with warranty periods varying by brand and product range. Coverage applies to the original end-user with valid proof of purchase. See our Warranty, Refund & Returns Policy for full details.

If a fault occurs, the machine should be referred to an authorised service dealer for inspection and repair. Only genuine parts may be used for warranty claims. Please contact our Customer Service team for support and to locate your nearest service dealer.

Yes. Training can be provided to help retailers and their teams understand machine features, safe operation, and key selling points. Please speak to your sales advisor or contact Customer Service to discuss training options.

Need Support?
Customer Service (Trade):
Email: cs@handys.co.uk
Phone: 01793 333212 – Option 2

We supply only genuine parts for all Handy-distributed brands, ensuring quality, compatibility, and warranty protection.

Orders can be placed directly through the Trade website or via our Customer Service team. You will need the correct part number, which can be found in the product’s instruction manual, our parts portal, or through PartsSmart.

Yes. The minimum order value is £75 + VAT if ordered via the co.uk portal. Orders below these thresholds carry a delivery charge, as set out in our Delivery Policy.

Yes. Our Parts Customer Service team can assist in identifying the correct part if you supply the machine model and serial number. Diagrams and parts lists are available through our parts portal, and we also support PartsSmart to make part identification quicker and easier.