Warranty Submission
Submit your warranty claim quickly and easily. Our team will assess your request and work with you to ensure any issues are resolved as efficiently as possible.
Warranty Claim
If you’ve experienced a fault or issue with a product, please complete the Warranty Submission Form below. Providing full details will help us process your claim faster.
When submitting, please include:
- Product model and serial number
- Proof of purchase or trade invoice
- A clear description of the issue
- Photos or videos showing the fault (if available)
Our technical team will review your claim and, where required, contact you for further information or to arrange inspection.
Warranty claims are usually processed within 7–10 working days. Once approved, a replacement part or repair authorisation will be issued promptly to minimise disruption to your business.
Next Steps
Once you’ve submitted your warranty form, here’s what happens next:
Step 1 – Submit
Complete the Warranty Submission Form with all product and fault details.
Step 2 – Confirmation
You’ll receive an email confirming your claim has been received.
Step 3 – Assessment
Our technical team will review the information and may contact you for clarification or images.
Step 4 – Authorisation
If approved, you’ll receive a Warranty Authorisation Number and next-step instructions.
Step 5 – Resolution
Depending on the case, we’ll arrange repair, replacement, or credit as appropriate.
Step 6 – Confirmation
You’ll receive confirmation once the claim is completed, with records updated on your account.
Our Retailers
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