Warranty, Refund & Returns Policy

Warranty, Refund & Returns Policy

At GJ Handy (Trading) Ltd, we are committed to supporting our trade partners with strong warranties, straightforward returns, and responsive after-sales service.

Trade Returns

• Trade returns are accepted only with prior authorisation from our Customer Service team.
• Returned stock must be in original condition, unused, and within the agreed return window.
• Any unauthorised or non-compliant returns may be refused or subject to handling charges.

Warranty Coverage for End-User Sales

As a dealer, you benefit from our full warranty programme for all Handy-distributed brands.

• Warranty applies to machines purchased by the original end-user.
• Claims must be supported by valid proof of purchase (e.g. dated sales receipt).
• All warranty repairs must be carried out by an authorised service dealer using genuine parts.

Warranty Periods at a Glance

• Webb & Greenworks Range – 3 years domestic use (2 years batteries & chargers), 90 days commercial/hire.
• The Handy & Platinum Petrol/Electric (including Light Construction) – 2 years domestic use, 90 days commercial/hire.
• Webb Dynamic, Heritage & Legacy (Red Range), Platinum (non-petrol), Q Garden – 1 year domestic use, 90 days commercial/hire.
• Replacement Spare Parts – 90 days (30 days for wear-and-tear items).

Engines

Engines carry the manufacturer’s own warranty, provided in the engine manual. End-users should be referred to the relevant engine manufacturer or service agent.

Not Covered by Warranty

• Incorrect assembly or use outside the manufacturer’s instructions.
• Normal wear and tear or consumable parts.
• Damage from misuse, neglect, corrosion, or non-genuine parts.
• Any commercial or consequential loss.
• Warranty is non-transferable and applies only to the first purchaser.

Trade Contact for Returns and Warranty Support

Customer Service (Trade):
Email: cs@handys.co.uk
Phone: 01793 333212 – Option 2